Frequently Asked Questions
What Are Your Lead Times?
Most products will ship within 72 hours or less! If there are any sort of delays, we will contact you promptly.
How Long Will It Take To Get My Order?
Once shipped, orders often take 1-5 days to arrive within the US and 2-7 days to arrive internationally. Delivery details will be provided in your confirmation email!
Do you ship Internationally?
Yes! All of our products are available to ship worldwide.
Keep in mind, we are not responsible for duty fees.
Can I text Icyaero instead?
Yes! Feel free to text us at (971) 712-3116.
Where's my tracking number?
Tracking numbers will automatically be sent once the order has been fulfilled.
Why hasn't my tracking number updated?
INTERNATIONAL ORDERS: these orders often don't update until it has cleared customs at the destination country. Once it has, you should start receiving updates as you normally would.
REGIONAL ORDERS: these orders, although rarely, may not update until a few days after you've received a tracking label.
Do I get a Warranty?
Experience peace of mind with our exclusive 1-year warranty, ensuring your product(s) are protected against any faults. Product issues or faults caused by misuse are not covered by the warranty.
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